Pre-Order Policy

Last updated: 1 June 2026

This Pre-Order Policy applies to purchases made through cardzfox.store and forms part of our Terms and Conditions.

 

1. About Us

cardzfox is operated by:

TEKNA SERVICES LTD Company Number: 13723471 Registered Office: 1 Hugh Road Small Heath Birmingham England B10 9AL United Kingdom

Email: cardzfox@libero.it

 

2. What Is a Pre-Order?

All products offered for sale on cardzfox.store are sold on a pre-order basis only.

A pre-order allows you to purchase a product before it is available for dispatch. This means that the product is not ready for immediate shipment when you place your order.

Our pre-order products may include sealed Trading Card Game products and collectable items, including Pokémon TCG products, One Piece Card Game products, booster boxes, elite trainer boxes, starter decks, premium collections and similar sealed collectable products.

 

3. Product Release Dates

Where available, the expected official release date will be displayed on the relevant product page.

Release dates are based on information supplied by manufacturers, distributors or suppliers. These dates may be changed, postponed or delayed for reasons outside our control.

By placing a pre-order, you acknowledge that:

• the product is not available for immediate dispatch;

• any displayed release date is based on the latest information available to us;

• release dates may change before dispatch; and

• dispatch can only take place once the product has been officially released and stock has been received by us.

We will aim to keep product information updated and will contact affected customers where there is a significant delay or material change to their pre-order.

 

4. Payment for Pre-Orders

Payment for pre-orders is collected in full at the time you place your order at checkout.

Available payment options may include Wix Payments and Klarna, subject to availability and approval at checkout.

By completing your purchase, you confirm that you understand you are paying in advance for a product that will be dispatched at a later date, after its official release and receipt of stock.

 

5. Dispatch of Pre-Orders

Pre-order products will be dispatched only after:

1. the product has reached its official release date; and

2. we have received the relevant stock from our supplier or distributor.

Once the product is available to us, we will normally dispatch your order within 2–4 working days.

The 2–4 working day dispatch period begins only once the relevant product has been received by us and is available for shipment. It does not begin on the date the pre-order is placed.

 

6. Delivery Area and Delivery Charges

We currently deliver only to addresses within the United Kingdom.

Delivery is free of charge for all eligible UK orders placed through cardzfox.store.

Orders will be shipped using FedEx or DHL, depending on the order and delivery arrangements available at the time of dispatch.

Once your order has been dispatched, you will receive tracking information by email.

 

7. Orders Containing Multiple Pre-Order Products

If your order contains more than one pre-order product and the products become available on different dates, we will dispatch each product separately as soon as it becomes available for shipment.

You will not be charged additional delivery fees for separate shipments within the United Kingdom.

Tracking information will be provided for each dispatched parcel.

 

8. Delays or Changes to Release Dates

Pre-order products may be affected by changes to release dates, delayed manufacturing, delayed distribution, allocation changes or other supply issues outside our reasonable control.

If a product is delayed, we will continue to hold your pre-order unless you choose to cancel it before dispatch.

You may contact us at cardzfox@libero.it to request cancellation of a delayed pre-order that has not yet been dispatched.

 

9. Cancelling a Pre-Order Before Dispatch

You may cancel your pre-order at any time before it has been dispatched.

To request cancellation, please contact us at:

cardzfox@libero.it

Please include your order number and the email address used when placing your order.

Where your pre-order has not yet been dispatched, we will cancel the relevant item or order and issue a full refund to the original payment method.

Refund processing times may vary depending on your payment provider, Wix Payments, Klarna or your bank.

 

10. If We Cannot Supply a Pre-Order Product

Although we aim to fulfil all accepted pre-orders, there may be circumstances where we are unable to supply a product, including supplier cancellation, insufficient allocation, discontinued products or other stock availability issues.

If we are unable to supply a pre-ordered product, we will contact you and issue a full refund for the affected product to the original payment method.

If only part of a multi-item order cannot be supplied, the remaining available pre-order products will continue to be processed and dispatched in accordance with this Policy, unless you request cancellation before dispatch.

 

11. Cancellation and Returns After Dispatch

Once a pre-order has been dispatched, it will no longer be treated as a cancellation before dispatch.

After dispatch or delivery, your cancellation, return and refund rights will be handled in accordance with our Refund and Returns Policy and your applicable rights under UK consumer law.

Our store intends to offer a 30-day returns period, including for returned products that have been opened, subject to the full conditions set out in our Refund and Returns Policy.

Nothing in this Policy affects your statutory rights in relation to goods that are faulty, damaged, not as described or otherwise not in conformity with the contract.

 

12. Contact Us

For any questions about pre-orders, release dates, cancellations or refunds, please contact:

cardzfox Operated by TEKNA SERVICES LTD Company Number: 13723471 1 Hugh Road Small Heath Birmingham England B10 9AL United Kingdom

Email: cardzfox@libero.it