FAQ
Find answers to your most common questions about our shipping, returns, and pre-orders.
What is the shipping policy for UK customers?
We offer free UK delivery on all orders. We use reliable carriers like FedEx and DHL to ensure your sealed products arrive safely and securely.
How long do I have to return an item?
You have 30 days from the date of receipt to return an item. We provide free return shipping for all eligible returns within this window.
Are pre-orders dispatched immediately?
No. Pre-order products are clearly labelled and will not be dispatched until the official release date. Orders containing pre-orders will be shipped after stock arrives.
What happens if I receive a damaged item?
If you receive a damaged item, please contact our customer support team immediately. We will work with you to arrange a replacement or refund.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website.