Shipping Policy | Cardzfox

Shipping & Delivery Policy

Last updated: 1 June 2026

This Shipping & Delivery Policy applies to orders placed through cardzfox.store and should be read together with our Terms and Conditions, Pre-Order Policy and Refund and Returns Policy.

1. About Us

cardzfox is operated by:

TEKNA SERVICES LTD

Company Number: 13723471

Registered Office:

1 Hugh Road

Small Heath

Birmingham

England

B10 9AL

United Kingdom

Email: cardzfox@libero.it

2. Pre-Order Products Only

All products offered for sale on cardzfox.store are sold on a pre-order basis only.

This means that products are not available for immediate dispatch when an order is placed. Products will be dispatched only after their official release and once the relevant stock has been received by us from our supplier or distributor.

Where available, the expected release date will be shown on the relevant product page before purchase.

By placing an order for a pre-order product, you acknowledge and agree that:

the product is not available for immediate dispatch;
payment is collected at checkout;
dispatch will take place only after the official release of the product and our receipt of stock;
the delivery process may begin more than 30 days after the date of your order, depending on the release date and stock availability stated for the product; and
release dates and supply timelines may change due to manufacturer, distributor or supplier circumstances outside our reasonable control.

3. Payment and Order Confirmation

Payment for all pre-order products is collected in full at the time you complete your purchase at checkout.

Payment options available at checkout may include Wix Payments and Klarna.

After placing your order, you will receive an order confirmation email containing details of your purchase. Please check your order confirmation carefully and contact us at cardzfox@libero.it as soon as possible if any information appears incorrect.

4. Delivery Area

We currently deliver only to addresses within the United Kingdom.

We do not currently accept or dispatch orders to delivery addresses outside the United Kingdom.

Customers are responsible for providing a complete and accurate UK delivery address at checkout.

5. Delivery Charges

Delivery is free of charge for all orders delivered within the United Kingdom.

Where an order contains products that become available on different dates, we will dispatch those products separately as described below. You will not be charged any additional delivery cost for separate UK shipments arising from different pre-order availability dates.

6. When Your Pre-Order Will Be Dispatched

Pre-order products will be dispatched only once:

the product has reached its official release date; and
the relevant stock has been received by us and is available for shipment.

Once we have received the relevant stock, we will normally prepare and dispatch your order within 2–4 working days.

For clarity, the 2–4 working day dispatch period:

does not begin on the day you place your pre-order;
does not necessarily begin on the expected release date; and
begins only once the relevant stock has been received by us and is available for dispatch.

Working days are Monday to Friday, excluding public holidays in England.

7. Release Dates and Stock Delays

Expected release dates shown on our product pages are based on the information made available to us by manufacturers, distributors or suppliers.

Release dates and stock arrival dates may change. Delays may occur because of matters outside our reasonable control, including:

changes to official product release dates;
manufacturer delays;
distributor or supplier delays;
reduced product allocation;
transport or logistics delays; or
other stock availability issues.

If there is a significant delay affecting your order, we will aim to update you using the email address provided at checkout.

You may cancel an affected pre-order at any time before dispatch and receive a full refund in accordance with our Pre-Order Policy.

8. Delivery Carriers

Orders will be dispatched using FedEx or DHL.

The carrier used for your order may depend on parcel size, destination, service availability and operational requirements at the time of dispatch.

9. Tracking Information

All dispatched orders include tracking.

Once your parcel has been dispatched, we will send tracking information to the email address used when placing your order.

Please ensure that your email address is entered correctly at checkout and check your spam or junk email folder if you have not received your dispatch confirmation after being notified that your order has shipped.

10. Delivery Times After Dispatch

Delivery time after dispatch may vary depending on the carrier, destination, service availability and circumstances outside our reasonable control.

Any tracking updates or estimated delivery dates provided after dispatch are managed through the relevant delivery carrier and should be treated as delivery estimates unless expressly stated otherwise.

We do not promise a fixed delivery date after dispatch unless this has been expressly confirmed by us in writing for your specific order.

11. Orders Containing Multiple Pre-Order Products

If your order contains multiple pre-order products and they become available on different dates, we will dispatch each product separately as soon as it is available for shipment.

This means that:

you may receive your order in more than one parcel;
each product may be dispatched on a different date;
tracking information will be provided for each dispatched parcel; and
no additional delivery charge will be applied for these separate UK shipments.

The cancellation and returns period applicable to each delivered product will be calculated separately in accordance with our Refund and Returns Policy.

12. Incorrect or Incomplete Delivery Address

You are responsible for providing an accurate and complete delivery address when placing your order.

If you realise that your delivery address is incorrect, please contact us as soon as possible at cardzfox@libero.it.

We may be able to amend your delivery details before dispatch, but we cannot guarantee that an address can be changed once an order has entered the dispatch process or has been handed to the carrier.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer, except where applicable law requires otherwise.

13. Failed Delivery, Lost Parcels or Damaged Parcels

If your tracking information shows a delivery issue, your parcel appears to be lost, or your order arrives damaged in transit, please contact us at cardzfox@libero.it as soon as reasonably possible.

Please provide:

your full name;
your order number;
details of the delivery issue; and
photographs of any damaged parcel or product, where applicable.

Until the goods are delivered to you or to a person identified by you to receive them, we remain responsible for the delivery of your order in accordance with applicable UK consumer law.

Where appropriate, we will investigate the issue with FedEx or DHL and provide the appropriate resolution, which may include a refund in accordance with your applicable rights and our Refund and Returns Policy.

14. Cancellation Before Dispatch

You may cancel a pre-order at any time before it has been dispatched.

To request cancellation, please contact us at cardzfox@libero.it and provide your order number and the email address used at checkout.

Where the relevant product has not been dispatched, we will issue a full refund to the original payment method in accordance with our Pre-Order Policy.

15. Returns After Delivery

After your product has been delivered, returns and refund requests are handled under our Refund and Returns Policy.

We offer a 30-day returns period for eligible UK orders, together with free eligible UK returns using a prepaid return label supplied by email.

Nothing in this Policy affects your statutory rights where goods are faulty, damaged, incorrect, not as described or otherwise not in conformity with the contract.

16. Contact Us

For questions about shipping, dispatch, delivery tracking, delayed pre-orders or delivery problems, please contact:

cardzfox

Operated by TEKNA SERVICES LTD