Refund and Returns Policy

Last updated: 1 June 2026

This Refund and Returns Policy applies to purchases made through cardzfox.store and should be read together with our Terms and Conditions and Pre-Order Policy.

 

1. About Us

cardzfox is operated by:

TEKNA SERVICES LTD Company Number: 13723471 Registered Office and Returns Address: 1 Hugh Road Small Heath Birmingham England B10 9AL United Kingdom

Email: cardzfox@libero.it

 

2. Scope of This Policy

We sell Trading Card Game products and sealed collectable products, including pre-order items such as booster boxes, elite trainer boxes, starter decks, premium collections and similar products.

All products available on our website are sold on a pre-order basis unless expressly stated otherwise.

This Policy explains your rights and our procedures regarding:

• cancellation of pre-orders before dispatch;

• returns after delivery;

• refunds;

• opened products;

• faulty, damaged, incorrect or not as described products; and

• free UK return shipping for eligible returns.

Nothing in this Policy affects your statutory rights under UK consumer law.

 

3. Cancelling a Pre-Order Before Dispatch

You may cancel a pre-order at any time before it has been dispatched.

To cancel a pre-order before dispatch, please email us at cardzfox@libero.it and include:

• your full name;

• your order number; and

• the email address used to place the order.

Where the relevant product has not yet been dispatched, we will cancel the order or affected item and issue a full refund to your original payment method.

If your order contains multiple pre-order items and only one item is cancelled, any remaining items will continue to be processed unless you ask us to cancel them before dispatch.

 

4. Returns After Delivery — 30-Day Returns Period

In addition to your statutory rights, we offer a 30-day returns period for products delivered within the United Kingdom.

You may request a return within 30 calendar days beginning on the day after you receive your product.

To request a return, please email cardzfox@libero.it before sending any product back to us. Please include:

• your full name;

• your order number;

• the product you wish to return;

• the reason for the return, where applicable; and

• photographs if the product arrived damaged, incorrect or defective.

Once your return request has been reviewed, we will provide return instructions and, where applicable, a prepaid return label.

 

5. Opened Products

We accept eligible returns within our 30-day returns period even where the product packaging has been opened.

For a return to be eligible, the returned product must include all items, cards, packs, accessories, inserts, promotional contents and packaging originally supplied with the order.

We may refuse or reduce a refund where a product has been deliberately damaged, materially altered, is incomplete, or where contents are missing due to actions after delivery, except where the product is faulty, damaged on arrival, incorrect or not as described.

This section does not limit your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.

 

6. Free UK Returns

For eligible returns within the United Kingdom, we provide a free prepaid return label by email.

Please do not send products back using your own postage method unless we have agreed this with you in advance.

We cannot guarantee reimbursement of independently arranged postage costs where a prepaid return label was available but not used.

Returns should be sent only to the address provided in our return instructions:

cardzfox Returns TEKNA SERVICES LTD 1 Hugh Road Small Heath Birmingham England B10 9AL United Kingdom

 

7. Faulty, Damaged, Incorrect or Not as Described Products

If your product arrives damaged, is faulty, is incorrect, is incomplete on arrival or is not as described, please contact us as soon as reasonably possible at cardzfox@libero.it.

Please include your order number and clear photographs of the product, packaging and any relevant damage or issue, where possible.

Where a product is confirmed as faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with your rights under UK consumer law.

Our standard post-sale resolution is a refund rather than a replacement. However, nothing in this Policy restricts any remedy which must be made available to you under applicable UK consumer law.

 

8. Refunds

Once we have received your returned product, or received sufficient evidence that it has been returned where applicable, we will inspect and process your return.

Approved refunds will be issued to the original payment method used for your purchase.

Refunds will be processed without undue delay and, where required by applicable consumer law, no later than 14 days after we receive the returned goods or evidence that they have been sent back.

As all eligible UK orders include free delivery, there is no standard outbound delivery charge to refund.

Please note that after we issue a refund, your bank, card provider, Wix Payments or Klarna may require additional processing time before the funds appear in your account or your payment schedule is updated.

 

9. Klarna Payments

Where you paid using Klarna, any approved refund will be processed through the original payment arrangement.

Depending on the status of your Klarna payment plan, Klarna may cancel, reduce or refund payments in accordance with its own processing procedures.

You remain responsible for managing any outstanding Klarna payment deadlines until your refund or return has been confirmed and processed.

 

10. Partial Returns and Multiple-Item Orders

If your order contains more than one product, you may return only the products you no longer wish to keep, provided that the return meets the conditions of this Policy.

Where products from the same order are dispatched separately because they become available on different dates, the 30-day returns period for each product begins on the day after that individual product is delivered.

 

11. Products Lost or Damaged During Return Transit

Where you use the prepaid return label supplied by us and follow our return instructions, we will manage issues relating to return transit with the relevant delivery provider.

Please keep your proof of return until your refund has been completed.

Where a customer arranges a return independently without our prior agreement, responsibility for the return shipment may remain with the customer until it is received by us, except where applicable law requires otherwise.

 

12. Exchanges

We do not offer exchanges or replacement products as part of our standard returns service.

Where a return is accepted, we will provide a refund in accordance with this Policy.

This does not affect any mandatory rights or remedies you may have under UK consumer law where a product is faulty, damaged, incorrect or not as described.

 

13. Items That Cannot Be Refunded

We may refuse or reduce a refund where:

• a return is requested outside the applicable returns period and no statutory right applies;

• the product has not been returned to us after a return request;

• products, cards, packs, accessories, promotional items or original contents are missing;

• the item has been deliberately damaged or materially altered after delivery; or

• there is evidence of misuse or fraudulent return activity.

These restrictions do not apply where they would unlawfully limit your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.

 

14. Your Statutory Rights

This Policy is intended to provide clear information about our returns service and additional 30-day returns period.

Nothing in this Policy excludes, restricts or affects your statutory rights under UK consumer law, including your rights where goods are faulty, damaged, not as described or otherwise not in conformity with the contract.

 

15. Contact Us

For return requests, cancellations or refund enquiries, please contact:

cardzfox Operated by TEKNA SERVICES LTD Company Number: 13723471

1 Hugh Road Small Heath Birmingham England B10 9AL United Kingdom

Email: cardzfox@libero.it