Privacy Policy

Last updated: 1 June 2026

This Privacy Policy explains how cardzfox, operated by TEKNA SERVICES LTD, collects, uses, shares and protects your personal information when you visit or make a purchase through cardzfox.store, contact us, cancel a pre-order, request a return or refund, or otherwise interact with our website.

We respect your privacy and are committed to handling your personal information fairly, lawfully and transparently in accordance with applicable United Kingdom data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

cardzfox is operated by:

TEKNA SERVICES LTD Company Number: 13723471 Registered Office: 1 Hugh Road Small Heath Birmingham England B10 9AL United Kingdom

Email: cardzfox@libero.it

For the purposes of UK data protection law, TEKNA SERVICES LTD is the data controller for the personal information described in this Privacy Policy, except where another service provider processes personal information as an independent controller for its own purposes, such as Klarna in relation to certain payment services.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

visit or browse cardzfox.store;
purchase or pre-order a product;
use our checkout;
make a payment using an available payment method;
request cancellation of a pre-order;
request a return or refund;
contact us for customer support;
receive dispatch or tracking information; or
interact with our cookie preferences or marketing technologies.

Our store sells Trading Card Game products and collectable items exclusively on a pre-order basis to customers within the United Kingdom.

3. Personal Information We Collect

Depending on how you use our website, we may collect the following categories of personal information.

3.1 Information You Provide to Us

This may include:

your full name;
billing address;
delivery address;
email address;
telephone number, where provided;
order details;
details of products purchased or pre-ordered;
communications you send to us;
cancellation, return or refund request details;
photographs or other evidence supplied in relation to damaged, faulty, incomplete or incorrect goods; and
any other information you choose to provide when contacting us.

3.2 Payment Information

When you place an order, payments are processed through the payment options available at checkout, which may include Wix Payments and Klarna.

We do not need to receive or store your complete payment card details in order to fulfil your order. Payment providers process payment information in accordance with their own security, regulatory and privacy requirements.

Where you select Klarna at checkout, certain contact and order information may be shared with Klarna so that Klarna can provide its payment options, assess eligibility, administer the payment arrangement and process any applicable refund.

3.3 Website, Cookie and Device Information

When you visit our website, we or our service providers may collect information such as:

IP address;
browser type and version;
device type;
operating system;
pages viewed;
date and time of your visit;
referring website, advertisement or source;
cookie preferences;
website interactions; and
advertising or marketing interaction data, where you have provided the required consent.

3.4 Delivery and Tracking Information

Where your order is dispatched, we may collect and use information relating to:

your delivery address;
parcel tracking number;
delivery status;
failed delivery information;
delivery enquiries; and
delivery issues, loss or transit damage reports.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

to operate and provide our website;
to process your pre-order and collect payment;
to send order confirmations and important pre-order updates;
to dispatch products once available and provide tracking information;
to manage cancellations, returns and refunds;
to respond to customer enquiries and support requests;
to investigate faulty, damaged, incomplete, incorrect or misdescribed goods;
to prevent fraud, misuse, unauthorised transactions, chargebacks or suspicious activity;
to maintain the security and proper functioning of our website;
to comply with legal, accounting, tax and regulatory obligations;
to manage cookie preferences; and
to measure advertising performance and support marketing activity through Meta Pixel, where the required consent has been provided.

5. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

We rely on the following lawful bases:

Performance of a Contract

We process your personal information where necessary to:

accept and manage your pre-order;
take payment;
provide order confirmations and pre-order updates;
arrange dispatch and delivery;
provide tracking information;
process cancellations, returns and refunds; and
deal with enquiries relating to your purchase.

Legal Obligation

We may process and retain personal information where necessary to comply with legal, accounting, tax, consumer protection or regulatory obligations.

Legitimate Interests

We may process personal information where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

providing customer support;
protecting our business and customers from fraud or misuse;
managing payment disputes and chargebacks;
securing and operating our website; and
maintaining records relating to customer enquiries and transactions.

Consent

We rely on your consent where required for:

non-essential marketing cookies;
Meta Pixel and related advertising measurement technologies; and
promotional email marketing, where offered.

You may withdraw your consent at any time through the available cookie settings or by contacting us, where applicable.

6. Pre-Orders, Cancellations, Returns and Refunds

All products offered for sale on our website are sold on a pre-order basis only.

When you place a pre-order, we use your personal information to:

record and confirm your purchase;
collect payment at checkout;
communicate important information about your order;
provide updates relating to product availability or significant delays;
arrange dispatch once the product has been officially released and stock has been received by us;
provide parcel tracking information;
process cancellation requests before dispatch; and
process returns or refunds in accordance with our policies and applicable consumer law.

Where you cancel a pre-order, request a return or receive a refund, we may retain relevant order, payment, communication and refund records where necessary for legal, accounting, fraud prevention or dispute-resolution purposes.

7. Payments: Wix Payments and Klarna

Payments made through our website may be processed using Wix Payments and Klarna, depending on the payment option selected or available at checkout.

7.1 Wix Payments

Where your payment is processed through Wix Payments, relevant payment and transaction information may be handled through Wix’s payment services for purposes including:

payment processing;
transaction administration;
fraud prevention;
refunds; and
payment disputes or chargeback management.

7.2 Klarna

Where you select Klarna as your payment option, we may provide Klarna with relevant personal information, including your contact details and order information, so that Klarna can:

make its payment options available;
assess whether you qualify for those payment options;
process and administer your payment arrangement;
manage refunds; and
perform its own fraud prevention, regulatory and customer service functions.

Klarna may process your personal information as an independent controller in accordance with its own privacy notice.

Please review Klarna’s privacy information before selecting Klarna as your payment method.

8. Delivery Partners: FedEx and DHL

We use FedEx and DHL to dispatch and deliver customer orders within the United Kingdom.

Where necessary to deliver your order, we may share relevant personal information with the selected delivery provider, including:

your name;
delivery address;
contact information, where required for delivery;
parcel and order reference information; and
delivery instructions, where provided.

Delivery providers may process your personal information for purposes including delivery, tracking updates, handling delivery problems and meeting their own legal or operational obligations.

9. Wix Website Platform

Our website is operated using the Wix platform.

Wix may process information relating to website operation, online store functionality, checkout activity, order administration, site security, customer communications, cookies and technical website usage in order to provide its platform and related services.

Wix may process personal information in accordance with its own privacy terms and the arrangements applicable to its services.

10. Meta Pixel and Marketing Technologies

We use Meta Pixel on our website for advertising measurement and marketing purposes.

Where you provide the required consent through our cookie banner or cookie preference settings, Meta Pixel may collect or receive information relating to your use of our website, including:

pages viewed;
products viewed;
actions taken on the website;
checkout or purchase-related activity;
browser and device information;
cookie identifiers; and
IP address or similar technical information.

This information may be used to:

measure advertising performance;
understand how customers interact with our advertisements;
improve the relevance of our advertising; and
support advertising audience features, where permitted.

Meta Pixel and other non-essential marketing technologies should only be activated where you have provided the required consent.

You may withdraw or change your consent choices at any time through the cookie settings available on our website.

Meta processes information collected through its technologies in accordance with its own privacy terms.

11. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly. These may support features such as:

website security;
shopping basket operation;
checkout functionality;
order processing; and
cookie preference management.

Other cookies or similar technologies, including those associated with Meta Pixel, may be used for advertising measurement or marketing purposes only where you have provided the required consent.

You can manage your cookie choices through the cookie banner or cookie preference settings available on our website.

Further information about cookies, cookie categories and how to manage your choices is available in our separate Cookie Policy.

12. Marketing Communications

We will not send promotional email marketing unless you have provided the appropriate consent or another lawful basis applies under applicable UK rules.

The following communications are service messages connected with your purchase and are not promotional marketing messages:

order confirmations;
payment-related communications;
pre-order updates;
release date or significant delay updates;
dispatch confirmations;
tracking updates;
cancellation confirmations;
return communications; and
refund communications.

Where you have subscribed to receive promotional marketing communications, you may unsubscribe or withdraw your consent at any time by using the unsubscribe option in the relevant communication or by contacting us at cardzfox@libero.it.

13. Who We Share Personal Information With

We may share your personal information with the following recipients where necessary:

Wix

For website hosting, online store operation, checkout, security, order management and related platform services.

Wix Payments

For payment processing, refunds, fraud prevention, transaction administration and payment dispute management.

Klarna

Where selected as a payment option, for payment assessment, payment administration, refunds and related services.

FedEx and DHL

For parcel dispatch, delivery, tracking and delivery issue handling.